Facebook tracker

9630 Gravois Rd.

St. Louis MO 63123

Monday to Friday

9:00AM - 4:00PM

Careers

Admin Assistant to Property Manager

Deca Property Management | Saint Louis, MO

 

We have an opening for an Admin Assistant on our Property Management team. This person is responsible for providing expert customer service to residents through support, facilitation, and execution of PM processes.

Principal Duties/Responsibilities
Manage all aspects of property management processes for designated units from a qualified applicant – to resident – to move out including the following tasks:

  • Initial POC for all residents (answer/manage all resident portal comments, emails and voicemails)
  • Attempt to address all resident issues – reach out to office supervisor if assistance is needed
  • Lease enforcement

Qualified Applicant – Resident

  • Call qualified applicant
  • Go through the move in check list with qualified applicants
  • Confirm hold fee is paid and notify staff and property owner via email when a property is rented
  • Prep lease and other pertinent documents and doc u sign
  • Keep the qualified applicant updated throughout the move in process
  • Manage the Section 8 process for new residents. When the Section 8 inspection notice is received, they are given to the maintenance department who will manage the inspection process until it passes. Then the leasing department will complete the process.
  • Schedule the move in inspections with the field managers
  • Review all walkthrough reports
  • Move resident into home
  • Provide Resident with lock box code
  • Send welcome video/email
  • Prepare resident file for internal audit and turn file into the Office Supervisor
  • Take ownership of new MI calls (do not pass onto maintenance if not happy with condition or issues are noticed)

Lease Renewals

  • Run lease expiration reports and provide to the PMs for increases
  • Send lease renewals for all properties monthly
  • Track renewals and change system work
  • Call and send notices to residents who do not respond to their renewals
  • Section 8 renewals
  • Send monthly Section 8 rent increase requests to all expiring Section 8 leases
  • Send lease renewals to Section 8 residents when rent increase request is returned
  • Manage all subsidized lease renewal packets

Accounting/Collections

  • Oversee resident balances
  • Send late notices
  • Follow collection process
  • Send 3 day notices
  • File and manage the eviction process to ensure that all steps are followed.

Move Outs

  • Perform pre-move out process (follow checklist)
  • Coordinate move out inspection
  • Work with PM on closing statement and disbursement

Other Duties

  • Data management (filing, scanning and uploading documents to PW software via owner or resident portals)
  • Manage violations from residents, send letters as needed or requested
  • Circuit breaker letter per request from resident
  • Provide owners and residents with documents as requested (leases, rent rolls, statements etc)
  • Assist the property managers as needed

Leadership

  • Recommend/suggest changes to policies and procedures to immediate Supervisor
  • Develop ongoing working relationships with Residents
  • Develop close working relationship with property management team (Property Manger and Field Rep)
  • Develop working relationships and integrate with all staff

Education/Experience Requirements

  • Minimum 2 years’ experience in a leasing/property management setting
  • Strong leadership skills
  • Strong critical thinking skills
  • Excellent verbal and written communication skills
  • Customer service oriented
  • Strong negotiation skills
  • Ability to multi-task/manage multiple projects
  • Understand laws/statutes related to position
  • Knowledge of & ability to follow procedures

This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent’s supervisor.

Benefits:

  • 401(k) matching
  • Paid time off
  • Dental insurance
  • Health insurance
  • Flexible spending account
  • Life insurance
  • Vision insurance

Job Type:
Full-time

Pay Range:
Starting at $18.00 per hour 

narpm
Missouri Realtors Logo
Realtor Logo
St. louis realtors
equal-housing-opportunity-logo-original
St. Louis

What People Are Saying About Us

Google
5.0/5
May 27, 2023
Google - Deca Property Management, LLC
Tausha was my agent. She was very nice and knew a lot about the property. She informed me on everything I need to know about the place and what all the requirements were as well. She definitely is good at what she does. I recommend everyone to Ms.Tausha. Thank you Deca Property Management. I look forward to doing business with you all.
Google
5.0/5
May 26, 2023
Google - Deca Property Management, LLC
The 5 star rating is strictly for Walter and Walter alone. He came to my daughter's and I rescue after I foolishly locked myself out of my unit. A unit that Deca claims they do not have keys for. 😑 Truly appreciate him for coming out so fast! He is truly a much needed asset for Deca! Thanks again Walter!
Google
5.0/5
May 26, 2023
Google - Deca Property Management, LLC
Maintenance requests are addressed quickly. Walter came out today to fix some things and he was amazing! Very kind, knowledgeable and great with my dog. Very happy with my experience today!
Google
5.0/5
May 25, 2023
Google - Deca Property Management, LLC
Walter from maintenance is excellent! After experiencing a flood in my apartment Walter came out and removed the water and made sure the floor was all dry. He definitely does his job very well. Thanks Walter.
Google
5.0/5
May 24, 2023
Google - Deca Property Management, LLC
I was very pleased with the service I received from Walter today. He was very through and professional and went above and beyond what I needed him to do. He went outside and checked my fondation to see how the water was getting into my storage room. I am very impressed with his work
Google
5.0/5
May 22, 2023
Google - Deca Property Management, LLC
We moved in a few weeks ago and so far everyone has been very nice. Maintenance has been wonderful and prompt! Walter came today and he was very nice and even fixed the squeaky door just because he noticed it!
Google
5.0/5
May 22, 2023
Google - Deca Property Management, LLC
The entire process was efficient and well organized. The agent sent confirmation of the viewing and reminders. He was ready and waiting, and very warm and inviting. At the end of the viewing, I felt well informed about the property and the area, and eager to submit an application.
Google
5.0/5
May 19, 2023
Google - Deca Property Management, LLC
Walter got the job done in a timely manner, and cleaned up afterwards. Thanks
Google
5.0/5
May 19, 2023
Google - Deca Property Management, LLC
Chad, was super amazing. He was very helpful and knowledgeable about the work he was doing. In the future, if we were to ever need assistance. We would like to request Chad.
Google
5.0/5
May 16, 2023
Google - Deca Property Management, LLC
Great Communication easily accessible highly recommend
Google
5.0/5
May 15, 2023
Google - Deca Property Management, LLC
Signed 2 year lease, easy process, resided 2 years and had great interactions. End of lease received full deposit return in less than 3 weeks of moving out. Very pleasant experience.
Google
5.0/5
May 11, 2023
Google - Deca Property Management, LLC
Chad was sent out to do some work and he did a great job. Fixed the issue at hand and was proactive about another issue discovered when he arrived, quickly fixed that one too. Communicated well and was very professional.
Google
5.0/5
May 1, 2023
Google - Deca Property Management, LLC
Needed the kitchen faucet replaced. Walter @ Aced was so nice! He was professional, relatable, super understanding and efficient. He even handled a last minute service request! Thank you!
Google
5.0/5
Apr 27, 2023
Google - Deca Property Management, LLC
Deca Realty, very professional business and staff. Very attentive to clients needs, and concerns my overall rating will definitely be 5 🌟. If you're looking to rent property from this company don't hesitate you will be glad you did!!
Google
5.0/5
Apr 27, 2023
Google - Deca Property Management, LLC
Walter was great!! Great communication, easy to work with, and was on time! Thank you!!
Google
5.0/5
Apr 26, 2023
Google - Deca Property Management, LLC
Walter did amazing job, cool guy even upgraded my light so I want have the same problem again
Google
5.0/5
Apr 25, 2023
Google - Deca Property Management, LLC
Very customer service oriented, focusing on the items that bring the most value to the owner’s investment while providing a great service to the tenants.
Google
5.0/5
Apr 24, 2023
Google - Deca Property Management, LLC
I had a kitchen faucet issue. Walter showed up very quickly and resolved the issue. He was very nice and genuine!
Google
5.0/5
Apr 24, 2023
Google - Deca Property Management, LLC
Walter is amazing!!! He came and fixed my door and then some! Things i didn’t noticed, he noticed right away and fixed them without hesitating. He’s extremely nice and I’m extremely thankful for his help.
Google
5.0/5
Apr 23, 2023
Google - Deca Property Management, LLC
I’m in the second property I’ve rented from Deca and both times I have found them to be great at communicating and super responsive when I’ve put in maintenance requests.
Google
5.0/5
Apr 21, 2023
Google - Deca Property Management, LLC
We needed a shelf rehung and Deca sent Walter out. He was so sweet and took his time to make sure everything was perfect. He was super friendly and great at explaining everything he was doing so I would have a better understanding. 10/10 recommend Walter😊
Google
5.0/5
Apr 20, 2023
Google - Deca Property Management, LLC
As a property owner I appreciate the management provided by Deca, we should have been using their services years before! They were also very helpful in selling another property in the past. I highly recommend their services.
Google
5.0/5
Apr 19, 2023
Google - Deca Property Management, LLC
Couldn't get the box open called the office they were very helpful and patience very professional made me feel at ease ,
Google
5.0/5
Apr 19, 2023
Google - Deca Property Management, LLC
Walt came through to repair a broken glass panel in a French door in our apartment. He was quick and friendly, did a great job, and he was great with my two enthusiastic kittens. He even shared some new hiking spots for me to scope out. Great service, very friendly.
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
When it comes to getting things done when there is an issue or something is broken. Deca property are mostly always on top of it. I’ve had Walter come to my home 2x and each time he has pleasant, friendly and professional. He gets the job done and will go the extra mile if he can. Very appreciated.
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
I have been very impressed with Deca's super customer friendly systems and people. The leasing process can be very stressful, but the Deca team is on the ball, communicates at every turn, and is ready to guide you through the process. Thanks so much, Jody
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
Walter is very professional and has a high standard providing high quality customer service.
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
I had an amazing experience with my Maintenance Expert, Walter. He is super knowledgeable and quick with any & every issue I had. The problem was solved within a day and he communicated to find the right time to come repair. Excellent service! Thank You Walter!
Google
5.0/5
Apr 17, 2023
Google - Deca Property Management, LLC
Deca understanding kind friendly and maintenance tell excellent thank u guys
Google
5.0/5
Apr 11, 2023
Google - Deca Property Management, LLC
Walter was able to fix a window that wouldn’t close after two other maintenance techs couldn’t. I highly recommend Walter!
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Been a great process from start to move in. Got to meet maintenance on the 1st day of move in, very friendly and hospitable guy name Walter who takes pride in what he does. Overall great management company.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Matt Allen was our maintenance man he came responded very quickly to our concerns and took care of every problem great experience.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Glad I found them.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
I had the pleasure of meeting Walter today when he came over to look at some issues in the home I am renting. He was extremely professional, courteous and took the time to document everything. He listened to my concerns and he clearly had the expertise to understand what needed to be done to remedy the situations. I really do appreciate that.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Very polite, professional, and did a very good job.
Google
5.0/5
Apr 5, 2023
Google - Deca Property Management, LLC
Chad is the absolute best!! Called for a leak & he went above and beyond in fixing things. Very grateful for great service. Thanks!
Google
5.0/5
Apr 5, 2023
Google - Deca Property Management, LLC
Prompt and professional. Took time to explain what was going on. Quick clean and friendly.
Google
5.0/5
Apr 5, 2023
Google - Deca Property Management, LLC
Knowledgeable, came in quick and fixed our garbage disposal within 5 mins. Thanks you again!
Google
5.0/5
Apr 4, 2023
Google - Deca Property Management, LLC
They were very professional and got someone out to help quickly! Maintenance is on their game!
Google
5.0/5
Apr 2, 2023
Google - Deca Property Management, LLC
Nono
Google
5.0/5
Mar 28, 2023
Google - Deca Property Management, LLC
A DECA maintenance man, Walter, recalled our downstairs shower and replaced the ceiling fan in the living room. He’s friendly and communicative and we’d choose him again given the opportunity.
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
I called deca maintenance to replace a broken sink in my 2nd floor bathroom. They sent over their maintenance man named Walter. He was very friendly and professional and fast. He replaced the old sink in no time and disposed of it for me. He had to come back because the facet rings had broken and he couldn't properly install it without some new parts. So he said he would come back on Monday, and he did and completed the job. He is very nice and personable. Great job!
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
Chad has responded to the last few maintenance calls. He was extremely professional and showed more respect for my home more than previous encounters. I don’t usually leave reviews but he definitely deserves to be recognized!
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
Chad is the best!!!! Great communication and got the job done properly
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
Maintenance service very fast and friendly. Thanks for being so prompt
Google
5.0/5
Mar 21, 2023
Google - Deca Property Management, LLC
Chad W. Has been AMAZING !!! Has fixed everything and made my life so much easier. Very much appreciate the services !! Would recommend him to anyone needing handy work.
Google
5.0/5
Mar 20, 2023
Google - Deca Property Management, LLC
Walter was amazing! He was quick and professional. Our cat loved him.
Google
5.0/5
Mar 16, 2023
Google - Deca Property Management, LLC
Have been at a Deca Property for almost a year. They are a good company to deal with when there is a problem.
Google
5.0/5
Mar 14, 2023
Google - Deca Property Management, LLC
Jazilyn, Morgan, and Michelle worked diligently with me through the application process to secure the perfect home for my family and I. Many other companies never gave me a second glance but these girls worked with me, gave me professional advise and showed compassion to my situation. I am very thankful to have worked with them.
Google
5.0/5
Mar 12, 2023
Google - Deca Property Management, LLC
I love renting from Deca Property Management my place is a nice size for the amount I'm paying, I have had only 2 minor issues since I've been here and they were promptly taken care of. The management team is kind and considerate. Always great communication. Property is clean and well kept.

Want to Learn More?

If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us. 

If you are a future resident looking for a rental property, send us a message and we will help you find your dream home! 

"*" indicates required fields

Address*
This field is for validation purposes and should be left unchanged.

ABOUT US

Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family owned company saw a niche in the market and set out to be a different kind of company, one that put the needs of its owners and residents first.

To access the machine-readable files created and published by UnitedHealthcare, please click here.

OUR LOCATION

9630 Gravois Rd.
St. Louis, MO 63123

Hours of Operations:

9:00 - 4:00 M-F
(Holiday hours vary)

Serving All of St. Louis, St. Louis County and surrounding areas.

 

CONTACT US

(314) 631-3306
deca@decapm.com

Maintenance Emergency:
(314)-631-3306
Schedule a showing 24/7:
(314)-310-0323

CONNECT WITH US