Maintenance Supervisor

Deca Property Management | Saint Louis, MO

Our company is currently seeking a Maintenance Supervisor to join our team in St. Louis. As a Maintenance Supervisor, you will be responsible for providing outstanding service to both Deca Property Management clients (property owners and residents), and to non-managed clients through facilitating and executing all maintenance processes. As well as monitor operations within the maintenance department to ensure best practices are met.

Responsibilities:

Providing outstanding customer service:

• Assist in hiring an approximate number of staff members to provide services in a timely manner.
• Retain quality staff members who provide excellent maintenance service.
• Focus on providing options to clients with emphasis on price.

Oversee the department using best practices:

• Research and implement technology enhancements.
• Acquire new vendors with a focus on quality and price.
• Develop processes within the department that are efficient and innovative.

Work closely with the maintenance staff to ensure that excellent customer service is being provided:

• Take action and follow up on all emergency line calls daily.
• Print approved work orders.
• Coordinate and assign daily work orders, based on the skill sets of technicians.
• Enter in Propertyware daily the tech assigned to each work order
• Cross-check work orders and timecards each day with each technician.
• Review each completed work order to ensure that receipts are attached, and all work is completed. Confirm that details are included of what was done and billing rates.
• Confirm that before and after photos have been received for each work order submitted. Review and address any concerns with the work shown in the pictures.
• Communicate additional work/bids to property owners. Follow up for approval.
• Coordinate vendors as needed to follow work orders not completed in house.
• Review, summarize and total timecards at the end of each pay period and submit to Human Resources.
• Facilitate communication between residents and technicians to keep the resident up to date on status of outstanding work. Call/notify residents daily on scheduled dates for work order completion.
• Communicate with owners and residents in their portal in real time on status of work orders
• Obtain bids as requested by the management team for turns and monitor the turn project from scheduling to completion.
• Work closely with the maintenance coordinators on escalated issues and larger projects.
• Oversee technician training program and schedule with Field Supervisor
• Perform annual evaluations for maintenance coordinators.
• Participate in the emergency on-call rotation.

Back up maintenance coordinators daily with:

• Answering all incoming maintenance calls.
• Check and respond to emails throughout the day.
• Monitor and respond to portal comments.
• Check and respond to voicemails and maintenance que voicemails.
• Manage and maintain open work order reports.
• Manage pending work orders needing approval and assign vendors as needed.

Education and Experience Requirements:

• 2 Years experience 
• Strong critical thinking skills
• Excellent verbal and written communication skills
• Customer service oriented
• Strong analytical skills
• Organized with the ability to multi-task and manage multiple projects
• Knowledge of and ability to follow procedures

Benefits:

• 401(k) with match
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Schedule: 8 Hour, day shifts, Monday – Friday, On Call

Salary: $60,000

Work Location: In person