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9630 Gravois Rd.

St. Louis MO 63123

Monday to Friday

9:00AM - 4:00PM

Current Resident Questions and Answers

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Q: What are your office hours?

A: Office hours are 9:00am-4:00pm Monday through Friday. Closed on select holidays.

Q: When is rent due and how do I pay?

A: Rent is due on the 1st and late after the 5th of each month. There are several ways to pay:

Pay Automatically Online:

No stamps required! It’s the easiest way to make sure your rent gets paid on time, every time.

Checking account via resident portal (free after the first month if you set up monthly auto payments or $2 transaction fee for one-time payments).

Credit Card via resident portal ($21 per transaction).

To get your resident portal enabled:

    • Go to www.decarealty.com
    • Click on “Resident Portal”
    • Click on Sign Up, fill in the information requested, and submit

We will enable your portal, and you will receive an email with the link to create your login

Pay by Mail

Mail a check or money order to our office. Our address is 9630 Gravois Road, St. Louis, MO 63123

Pay Cash Close to Your Home

Cash voucher via your resident portal – RentMoney takes cash payments and converts them into a secure ACH electronic transaction. For a fee of $3.75 per transaction you can pay cash at any location that accepts CheckFree pay. All you have to do is generate your cash voucher through your portal and either print the voucher through your portal or save an electronic copy to your mobile device and take it to the nearest vendor. You can search for payment centers near you through your portal. Vendors include Wal-Mart, ACE Cash Express and a number of other CheckFree payment center locations in the area.

Pay in Person
You are also given the option of paying in person, of course. We accept check or money orders. Our office is located at 9630 Gravois Rd. St. Louis, MO 63123

Q: Who do I call for maintenance?

A: For the fastest response, we encourage residents to put in service requests through your resident portal. You may also contact our maintenance coordinator during office hours at (314) 631-3306 and select option 2 or email us at maintenance@decapm.com. We also have an emergency maintenance line, which is (314) 631-3306 and select option 1.

Q: Where can I find a copy of my lease?

A: It’s in your resident portal.

Q: What do I do when I want to vacate?

A: You are required by Missouri Landlord Tenant Law to give a full rental period written notice prior to vacating. You can give notice in person, via email, fax, mail, or even through your resident portal. We highly recommend following up to make sure it was received if you do not do it in person.

Q: What is considered an emergency?

A: Here is a list of emergency situations.

Q: I need a circuit breaker letter for my taxes, how do I get one?

A: Send a conversation through your portal requesting the document or call us at 314-631-3306 and speak with your property management team.

What People Are Saying About Us

Google
5.0/5
May 27, 2023
Google - Deca Property Management, LLC
Tausha was my agent. She was very nice and knew a lot about the property. She informed me on everything I need to know about the place and what all the requirements were as well. She definitely is good at what she does. I recommend everyone to Ms.Tausha. Thank you Deca Property Management. I look forward to doing business with you all.
Google
5.0/5
May 26, 2023
Google - Deca Property Management, LLC
The 5 star rating is strictly for Walter and Walter alone. He came to my daughter's and I rescue after I foolishly locked myself out of my unit. A unit that Deca claims they do not have keys for. 😑 Truly appreciate him for coming out so fast! He is truly a much needed asset for Deca! Thanks again Walter!
Google
5.0/5
May 26, 2023
Google - Deca Property Management, LLC
Maintenance requests are addressed quickly. Walter came out today to fix some things and he was amazing! Very kind, knowledgeable and great with my dog. Very happy with my experience today!
Google
5.0/5
May 25, 2023
Google - Deca Property Management, LLC
Walter from maintenance is excellent! After experiencing a flood in my apartment Walter came out and removed the water and made sure the floor was all dry. He definitely does his job very well. Thanks Walter.
Google
5.0/5
May 24, 2023
Google - Deca Property Management, LLC
I was very pleased with the service I received from Walter today. He was very through and professional and went above and beyond what I needed him to do. He went outside and checked my fondation to see how the water was getting into my storage room. I am very impressed with his work
Google
5.0/5
May 22, 2023
Google - Deca Property Management, LLC
We moved in a few weeks ago and so far everyone has been very nice. Maintenance has been wonderful and prompt! Walter came today and he was very nice and even fixed the squeaky door just because he noticed it!
Google
5.0/5
May 22, 2023
Google - Deca Property Management, LLC
The entire process was efficient and well organized. The agent sent confirmation of the viewing and reminders. He was ready and waiting, and very warm and inviting. At the end of the viewing, I felt well informed about the property and the area, and eager to submit an application.
Google
5.0/5
May 19, 2023
Google - Deca Property Management, LLC
Walter got the job done in a timely manner, and cleaned up afterwards. Thanks
Google
5.0/5
May 19, 2023
Google - Deca Property Management, LLC
Chad, was super amazing. He was very helpful and knowledgeable about the work he was doing. In the future, if we were to ever need assistance. We would like to request Chad.
Google
5.0/5
May 16, 2023
Google - Deca Property Management, LLC
Great Communication easily accessible highly recommend
Google
5.0/5
May 15, 2023
Google - Deca Property Management, LLC
Signed 2 year lease, easy process, resided 2 years and had great interactions. End of lease received full deposit return in less than 3 weeks of moving out. Very pleasant experience.
Google
5.0/5
May 11, 2023
Google - Deca Property Management, LLC
Chad was sent out to do some work and he did a great job. Fixed the issue at hand and was proactive about another issue discovered when he arrived, quickly fixed that one too. Communicated well and was very professional.
Google
5.0/5
May 1, 2023
Google - Deca Property Management, LLC
Needed the kitchen faucet replaced. Walter @ Aced was so nice! He was professional, relatable, super understanding and efficient. He even handled a last minute service request! Thank you!
Google
5.0/5
Apr 27, 2023
Google - Deca Property Management, LLC
Deca Realty, very professional business and staff. Very attentive to clients needs, and concerns my overall rating will definitely be 5 🌟. If you're looking to rent property from this company don't hesitate you will be glad you did!!
Google
5.0/5
Apr 27, 2023
Google - Deca Property Management, LLC
Walter was great!! Great communication, easy to work with, and was on time! Thank you!!
Google
5.0/5
Apr 26, 2023
Google - Deca Property Management, LLC
Walter did amazing job, cool guy even upgraded my light so I want have the same problem again
Google
5.0/5
Apr 25, 2023
Google - Deca Property Management, LLC
Very customer service oriented, focusing on the items that bring the most value to the owner’s investment while providing a great service to the tenants.
Google
5.0/5
Apr 24, 2023
Google - Deca Property Management, LLC
I had a kitchen faucet issue. Walter showed up very quickly and resolved the issue. He was very nice and genuine!
Google
5.0/5
Apr 24, 2023
Google - Deca Property Management, LLC
Walter is amazing!!! He came and fixed my door and then some! Things i didn’t noticed, he noticed right away and fixed them without hesitating. He’s extremely nice and I’m extremely thankful for his help.
Google
5.0/5
Apr 23, 2023
Google - Deca Property Management, LLC
I’m in the second property I’ve rented from Deca and both times I have found them to be great at communicating and super responsive when I’ve put in maintenance requests.
Google
5.0/5
Apr 21, 2023
Google - Deca Property Management, LLC
We needed a shelf rehung and Deca sent Walter out. He was so sweet and took his time to make sure everything was perfect. He was super friendly and great at explaining everything he was doing so I would have a better understanding. 10/10 recommend Walter😊
Google
5.0/5
Apr 20, 2023
Google - Deca Property Management, LLC
As a property owner I appreciate the management provided by Deca, we should have been using their services years before! They were also very helpful in selling another property in the past. I highly recommend their services.
Google
5.0/5
Apr 19, 2023
Google - Deca Property Management, LLC
Couldn't get the box open called the office they were very helpful and patience very professional made me feel at ease ,
Google
5.0/5
Apr 19, 2023
Google - Deca Property Management, LLC
Walt came through to repair a broken glass panel in a French door in our apartment. He was quick and friendly, did a great job, and he was great with my two enthusiastic kittens. He even shared some new hiking spots for me to scope out. Great service, very friendly.
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
When it comes to getting things done when there is an issue or something is broken. Deca property are mostly always on top of it. I’ve had Walter come to my home 2x and each time he has pleasant, friendly and professional. He gets the job done and will go the extra mile if he can. Very appreciated.
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
I have been very impressed with Deca's super customer friendly systems and people. The leasing process can be very stressful, but the Deca team is on the ball, communicates at every turn, and is ready to guide you through the process. Thanks so much, Jody
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
Walter is very professional and has a high standard providing high quality customer service.
Google
5.0/5
Apr 18, 2023
Google - Deca Property Management, LLC
I had an amazing experience with my Maintenance Expert, Walter. He is super knowledgeable and quick with any & every issue I had. The problem was solved within a day and he communicated to find the right time to come repair. Excellent service! Thank You Walter!
Google
5.0/5
Apr 17, 2023
Google - Deca Property Management, LLC
Deca understanding kind friendly and maintenance tell excellent thank u guys
Google
5.0/5
Apr 11, 2023
Google - Deca Property Management, LLC
Walter was able to fix a window that wouldn’t close after two other maintenance techs couldn’t. I highly recommend Walter!
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Been a great process from start to move in. Got to meet maintenance on the 1st day of move in, very friendly and hospitable guy name Walter who takes pride in what he does. Overall great management company.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Matt Allen was our maintenance man he came responded very quickly to our concerns and took care of every problem great experience.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Glad I found them.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
I had the pleasure of meeting Walter today when he came over to look at some issues in the home I am renting. He was extremely professional, courteous and took the time to document everything. He listened to my concerns and he clearly had the expertise to understand what needed to be done to remedy the situations. I really do appreciate that.
Google
5.0/5
Apr 7, 2023
Google - Deca Property Management, LLC
Very polite, professional, and did a very good job.
Google
5.0/5
Apr 5, 2023
Google - Deca Property Management, LLC
Chad is the absolute best!! Called for a leak & he went above and beyond in fixing things. Very grateful for great service. Thanks!
Google
5.0/5
Apr 5, 2023
Google - Deca Property Management, LLC
Prompt and professional. Took time to explain what was going on. Quick clean and friendly.
Google
5.0/5
Apr 5, 2023
Google - Deca Property Management, LLC
Knowledgeable, came in quick and fixed our garbage disposal within 5 mins. Thanks you again!
Google
5.0/5
Apr 4, 2023
Google - Deca Property Management, LLC
They were very professional and got someone out to help quickly! Maintenance is on their game!
Google
5.0/5
Apr 2, 2023
Google - Deca Property Management, LLC
Nono
Google
5.0/5
Mar 28, 2023
Google - Deca Property Management, LLC
A DECA maintenance man, Walter, recalled our downstairs shower and replaced the ceiling fan in the living room. He’s friendly and communicative and we’d choose him again given the opportunity.
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
I called deca maintenance to replace a broken sink in my 2nd floor bathroom. They sent over their maintenance man named Walter. He was very friendly and professional and fast. He replaced the old sink in no time and disposed of it for me. He had to come back because the facet rings had broken and he couldn't properly install it without some new parts. So he said he would come back on Monday, and he did and completed the job. He is very nice and personable. Great job!
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
Chad has responded to the last few maintenance calls. He was extremely professional and showed more respect for my home more than previous encounters. I don’t usually leave reviews but he definitely deserves to be recognized!
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
Chad is the best!!!! Great communication and got the job done properly
Google
5.0/5
Mar 27, 2023
Google - Deca Property Management, LLC
Maintenance service very fast and friendly. Thanks for being so prompt
Google
5.0/5
Mar 21, 2023
Google - Deca Property Management, LLC
Chad W. Has been AMAZING !!! Has fixed everything and made my life so much easier. Very much appreciate the services !! Would recommend him to anyone needing handy work.
Google
5.0/5
Mar 20, 2023
Google - Deca Property Management, LLC
Walter was amazing! He was quick and professional. Our cat loved him.
Google
5.0/5
Mar 16, 2023
Google - Deca Property Management, LLC
Have been at a Deca Property for almost a year. They are a good company to deal with when there is a problem.
Google
5.0/5
Mar 14, 2023
Google - Deca Property Management, LLC
Jazilyn, Morgan, and Michelle worked diligently with me through the application process to secure the perfect home for my family and I. Many other companies never gave me a second glance but these girls worked with me, gave me professional advise and showed compassion to my situation. I am very thankful to have worked with them.
Google
5.0/5
Mar 12, 2023
Google - Deca Property Management, LLC
I love renting from Deca Property Management my place is a nice size for the amount I'm paying, I have had only 2 minor issues since I've been here and they were promptly taken care of. The management team is kind and considerate. Always great communication. Property is clean and well kept.

Want to Learn More?

If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us. 

If you are a future resident looking for a rental property, send us a message and we will help you find your dream home! 

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ABOUT US

Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family owned company saw a niche in the market and set out to be a different kind of company, one that put the needs of its owners and residents first.

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OUR LOCATION

9630 Gravois Rd.
St. Louis, MO 63123

Hours of Operations:

9:00 - 4:00 M-F
(Holiday hours vary)

Serving All of St. Louis, St. Louis County and surrounding areas.

 

CONTACT US

(314) 631-3306
deca@decapm.com

Maintenance Emergency:
(314)-631-3306
Schedule a showing 24/7:
(314)-310-0323

CONNECT WITH US