Current Resident Questions and Answers

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Q: What are your office hours?

A: Office hours are 8:30am-4:30pm Monday through Friday. Closed on select holidays.

Q: When is rent due and how do I pay?

A: Rent is due on the 1st and late after the 5th of each month. There are several ways to pay:

Pay Automatically Online:

No stamps required! It’s the easiest way to make sure your rent gets paid on time, every time.

Checking account via resident portal (free after the first month if you set up monthly auto payments or $2 transaction fee for one-time payments).

Credit Card via resident portal ($21 per transaction).

To get your resident portal enabled:

    • Go to www.decarealty.com
    • Click on “Resident Portal”
    • Click on Sign Up, fill in the information requested, and submit

We will enable your portal, and you will receive an email with the link to create your login

Pay by Mail

Mail a check or money order to our office. Our address is 9630 Gravois Road, St. Louis, MO 63123

Pay Cash Close to Your Home

Cash voucher via your resident portal – RentMoney takes cash payments and converts them into a secure ACH electronic transaction. For a fee of $3.75 per transaction you can pay cash at any location that accepts CheckFree pay. All you have to do is generate your cash voucher through your portal and either print the voucher through your portal or save an electronic copy to your mobile device and take it to the nearest vendor. You can search for payment centers near you through your portal. Vendors include Wal-Mart, ACE Cash Express and a number of other CheckFree payment center locations in the area.

Pay in Person
You are also given the option of paying in person, of course. We accept check or money orders. Our office is located at 9630 Gravois Rd. St. Louis, MO 63123

Q: Who do I call for maintenance?

A: For the fastest response, we encourage residents to put in service requests through your resident portal. You may also contact our maintenance coordinator during office hours at (314) 631-3306 and select option 2 or email us at maintenance@decapm.com. We also have an emergency maintenance line, which is (314) 631-3306 and select option 1.

Q: Where can I find a copy of my lease?

A: It’s in your resident portal.

Q: What do I do when I want to vacate?

A: You are required by Missouri Landlord Tenant Law to give a full rental period written notice prior to vacating. You can give notice in person, via email, fax, mail, or even through your resident portal. We highly recommend following up to make sure it was received if you do not do it in person.

Q: What is considered an emergency?

A: Here is a list of emergency situations.

Q: I need a circuit breaker letter for my taxes, how do I get one?

A: Send a conversation through your portal requesting the document or call us at 314-631-3306 and speak with your property management team.

What People Are Saying About Us

4.8/5
4.8 /5
496 Reviews

Google
5.0/5
Jul 1, 2022
Google Deca Property Management, LLC
I have nothing but good things to say about Deca. ( Angie ) My husband & I rented a house to care for my mother for over 7yrs. They have been very nice to us! Never an issue with anything. Anything goes wrong, they send someone out that day or the next. I definitely recommend renting from them.
Survey
5.0/5
Jun 22, 2022
Deca Property Management, LLC
Would appreciate it if I can get to my back porch
Survey
5.0/5
Jun 21, 2022
Deca Property Management, LLC
I’ve had a great experience so far! Maintenance is quick to address any issues and everyone is very helpful!
Survey
5.0/5
Jun 16, 2022
Deca Property Management, LLC
All smooth so far. thanks
Survey
5.0/5
Jun 16, 2022
Deca Property Management, LLC
Everyone is always so nice and helpful.
Survey
5.0/5
Jun 16, 2022
Deca Property Management, LLC
Deca Property is always quick to answer my questions. They always take care of our problems in a timely manner. I am very grateful for that.
Survey
5.0/5
Jun 16, 2022
Deca Property Management, LLC
I absolutely love renting with DECA , anytime I have a maintenance issue they immediately respond even if they cannot send someone out immediately they let me know and keep me updated on the process. Anytime I have ever spoken with anyone by phone or via email they are always polite, professional and knowledgeable. I recommend them to everyone! I just resigned my lease for the 3rd year!
Survey
5.0/5
Jun 14, 2022
Deca Property Management, LLC
Deca made my move in experience very pleasant. Always there for any questions. Great staff. They make you feel like a valued person not just a tenant.
Survey
5.0/5
Jun 13, 2022
Deca Property Management, LLC
They saved my life with their great service
Google
5.0/5
Jun 7, 2022
Google Deca Property Management, LLC
Very pleasant staff. In person and on calls. East process. With figures crossed for home that we applied for. Great job.
Google
5.0/5
Jun 2, 2022
Google Deca Property Management, LLC
I provide community support in St. Louis and my experience with Deca has always surpassed my expectations. Staff are kind, helpful, and provide flexibility to ensure their tenants can remain safe and stable in their housing. They have always responded promptly to issues and their range of properties will allow anyone to find the perfect home. Thank you Deca!
Survey
4.0/5
May 18, 2022
Deca Property Management, LLC
Good place to rent from...fast response to maintenance request...I guess it depends on owner of property(not all things repaired)...work with you if fall behind on rent. So far everyone is nice and helpful.
Survey
5.0/5
May 18, 2022
Deca Property Management, LLC
The ease of which I had filling out all the paperwork and the excellent communication with the property managers was so easy!
Survey
5.0/5
May 18, 2022
Deca Property Management, LLC
Thank you for providing great service. You are all very responsive and helpful in our time of need. That is huge! Thank you!
Survey
5.0/5
May 18, 2022
Deca Property Management, LLC
When ever I have a problem that needs to be fixed at my home Deca Property Management always come and take care the situation that needs to be fixed at my house
Survey
5.0/5
May 13, 2022
Deca Property Management, LLC
DECA is new for my apartment complex. I am very pleased with just the overall warm welcome I received when they took over. Agent took the time to call and introduce herself (Theresa ;0). I had issue setting up online portal and she put me in correct direction and issue resolved instantly. SO FAR SO GOOD!! Thank you for your professionalism
Survey
5.0/5
May 12, 2022
Deca Property Management, LLC
My kids and I really love our new home everything was good besides a few small things but I tlk to you all about thm and thy goin to handle thm so thank you for this beautiful home
Survey
5.0/5
May 10, 2022
Deca Property Management, LLC
10 a.m. the next morning, made the repair, and no issues since. We could not have asked for better service, thanks so much!
Survey
5.0/5
May 10, 2022
Deca Property Management, LLC
It was a great experience. The process was easy. I my new home.
Survey
5.0/5
May 10, 2022
Deca Property Management, LLC
Y'all was great look professional the move in was great and love the house
Google
5.0/5
May 10, 2022
Google Deca Property Management, LLC
They have been managing our property for a little less than one year and to-date I am very satisfied with their performance. The respond very guickly to both the owners and the tenants needs.
Google
5.0/5
Apr 28, 2022
Google Deca Property Management, LLC
Mark very professional was able to come assist the problem and fixed everything according fast and timely manner
Survey
5.0/5
Apr 19, 2022
Deca Property Management, LLC
What can I say, but, wow! I have lived at a place that took 2 weeks to change a light bulb over an outside door. When there has been an issue, Deca, made sure it was taken care of immediately. This is why I love Deca. They show, the can about people!
Survey
5.0/5
Apr 14, 2022
Deca Property Management, LLC
great
Google
5.0/5
Apr 14, 2022
Google Deca Property Management, LLC
As a property owner I appreciate the management provided by Deca, we should have been using their services years before! They were also very helpful in selling another property in the past. I highly recommend their services.
Survey
5.0/5
Apr 11, 2022
Deca Property Management, LLC
Michelle walked me through each step. My move in went very well. I was a bit nervous because I haven’t moved in 7 years. I like the residents portal, which is a great tool for communication and access to all necessary paperwork. I am very happy and love my new home!
Google
5.0/5
Mar 25, 2022
Google Deca Property Management, LLC
The representative showed up on time, was very helpful and informational about the place. He conducted himself in a professional manner, on top of that was super nice and I would recommend Decca send him out more often.
Survey
5.0/5
Mar 23, 2022
Deca Property Management, LLC
Ms. Stalzer was very helpful and responsive throughout the entire process; the housing search, scheduling viewings, completing paperwork, accessing the property, etc.
Survey
5.0/5
Mar 23, 2022
Deca Property Management, LLC
I am pleased with Deca Realty they get right at it when you need things done they answer your calls haven't anything negative to say about them
Survey
5.0/5
Mar 18, 2022
Deca Property Management, LLC
The maintenance crew is top notch. Had to put in a couple of calls.
Survey
4.0/5
Mar 18, 2022
Deca Property Management, LLC
Michelle Stalzer was a wonderful all around!
Survey
5.0/5
Mar 17, 2022
Deca Property Management, LLC
I recently moved into a property managed by Deca Property Management. And I couldn't be happier. Not only because we love our new home but because of their amazing customer service. Our flat/duplex is an older building and I've been told our unit was unoccupied for some time. Because of that we've had a few, minor, issues. Deca has listened to our concerns and responded immediately. I have lived all over the country, and this is hands down the best customer service I've ever received. I would highly recommend looking at a Deca managed property!
Survey
5.0/5
Mar 17, 2022
Deca Property Management, LLC
Very smooth process, professional team willing to help with any questions or concerns. Great communication throughout the process from application, to viewing and move in process. My apartment was clean and move in ready. I highly recommend this property management team to anyone looking for a home.
Google
5.0/5
Mar 7, 2022
Google Deca Property Management, LLC
I love deca hope hope i can always b a renters of deca propertys very loyal and dependable love yall
Survey
4.0/5
Feb 22, 2022
Deca Property Management, LLC
Even with the hiccups with this property deca has always fixed the issues we have had in a timely manner. Very good customer service!!
Survey
5.0/5
Feb 20, 2022
Deca Property Management, LLC
Always 👍
Google
5.0/5
Feb 20, 2022
Google Deca Property Management, LLC
Little slow with repairs...otherwise good company to rent from fell behind a couple of times they work with you.
Survey
5.0/5
Feb 12, 2022
Deca Property Management, LLC
I on a Friday night and the maintenance manager called me back and sent someone out that same night. He help me clean up all the water and move some things out of the way. The next day the plumber came toke looked around and things were good. So far no water .Great job maintenance team.
Survey
5.0/5
Feb 11, 2022
Deca Property Management, LLC
I was contacted immediately!
Survey
5.0/5
Feb 11, 2022
Deca Property Management, LLC
Everything was fixed in a great way.
Survey
5.0/5
Feb 11, 2022
Deca Property Management, LLC
I’m always happy with your work!
Survey
5.0/5
Feb 11, 2022
Deca Property Management, LLC
Deca Maintenace always do a great job
Google
5.0/5
Feb 11, 2022
Google Deca Property Management, LLC
I love my apartment it’s big and very nice. They keep the place in tip top shape.
Google
5.0/5
Feb 11, 2022
Google Deca Property Management, LLC
High Quality Professionals. Always positive, passionate and respectful.
Google
5.0/5
Jan 27, 2022
Google Deca Property Management, LLC
Survey
5.0/5
Jan 22, 2022
Deca Property Management, LLC
Your worker are always friendly and pleasant
Google
5.0/5
Jan 21, 2022
Google Deca Property Management, LLC
I have been served by Deca for about 6 years, they have always done well by me.
Survey
5.0/5
Jan 19, 2022
Deca Property Management, LLC
Their words speak for itself, I love renting from them, the place was not clean and some repairs that wasn't done , but overall they're the beat they kept in contact with me until move in was ready and they have understanding personnel working
Survey
4.0/5
Jan 18, 2022
Deca Property Management, LLC
Everything is good thus far
Survey
5.0/5
Jan 18, 2022
Deca Property Management, LLC
They are quick to answered maintenance requests.

Want to Learn More?

If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us. 

If you are a future resident looking for a rental property, send us a message and we will help you find your dream home! 

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ABOUT US

Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family owned company saw a niche in the market and set out to be a different kind of company, one that put the needs of its owners and residents first.

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OUR LOCATION

9630 Gravois Rd.
St. Louis, MO 63123

Hours of Operations:

8:30 - 4:30 M-F
(Holiday hours vary)

Serving All of St. Louis, St. Louis County and surrounding areas.

 

CONTACT US

(314) 631-3306
deca@decapm.com

Maintenance Emergency:
(314)-631-3306
Schedule a showing 24/7:
(314)-310-0323

CONNECT WITH US