Current Resident Questions and Answers
Q: What are your office hours?
A: Office hours are 8:30am-4:30pm Monday through Friday. Closed on select holidays.
Q: When is rent due and how do I pay?
A: Rent is due on the 1st and late after the 5th of each month. There are several ways to pay:
Pay Automatically Online:
No stamps required! It’s the easiest way to make sure your rent gets paid on time, every time.
Checking account via resident portal (free after the first month if you set up monthly auto payments or $2 transaction fee for one-time payments).
Credit Card via resident portal ($21 per transaction).
To get your resident portal enabled:
- Go to www.decarealty.com
- Click on “Resident Portal”
- Click on Sign Up, fill in the information requested, and submit
We will enable your portal, and you will receive an email with the link to create your login
Pay by Mail
Mail a check or money order to our office. Our address is 9630 Gravois Road, St. Louis, MO 63123
Pay Cash Close to Your Home
Cash voucher via your resident portal – RentMoney takes cash payments and converts them into a secure ACH electronic transaction. For a fee of $3.75 per transaction you can pay cash at any location that accepts CheckFree pay. All you have to do is generate your cash voucher through your portal and either print the voucher through your portal or save an electronic copy to your mobile device and take it to the nearest vendor. You can search for payment centers near you through your portal. Vendors include Wal-Mart, ACE Cash Express and a number of other CheckFree payment center locations in the area.
Pay in Person
You are also given the option of paying in person, of course. We accept check or money orders. Our office is located at 9630 Gravois Rd. St. Louis, MO 63123
Q: Who do I call for maintenance?
A: For the fastest response, we encourage residents to put in service requests through your resident portal. You may also contact our maintenance coordinator during office hours at (314) 631-3306 and select option 2 or email us at firstname.lastname@example.org. We also have an emergency maintenance line, which is (314) 631-3306 and select option 1.
Q: Where can I find a copy of my lease?
A: It’s in your resident portal.
Q: What do I do when I want to vacate?
A: You are required by Missouri Landlord Tenant Law to give a full rental period written notice prior to vacating. You can give notice in person, via email, fax, mail, or even through your resident portal. We highly recommend following up to make sure it was received if you do not do it in person.
Q: What is considered an emergency?
A: Here is a list of emergency situations.
Q: I need a circuit breaker letter for my taxes, how do I get one?
A: Send a conversation through your portal requesting the document or call us at 314-631-3306 and speak with your property management team.
What People Are Saying About Us
Want to Learn More?
If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us.
If you are a future resident looking for a rental property, send us a message and we will help you find your dream home!
Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family owned company saw a niche in the market and set out to be a different kind of company, one that put the needs of its owners and residents first.
9630 Gravois Rd.
St. Louis, MO 63123
Hours of Operations:
8:30 - 4:30 M-F
(Holiday hours vary)
Serving All of St. Louis, St. Louis County and surrounding areas.