Emergency Property Maintenance Policy
In order for our maintenance department to provide excellent customer service it is important that our residents know the difference between a true emergency (a problem that requires immediate attention) and something that can wait until the next business day. The guide below should help.
The Deca maintenance team is available 24/7 for true emergencies.
Fire
Leave the building FIRST, and then call 911. Only then you should call the emergency line.
Burglary
Call 911 FIRST, then call the emergency line.
Flood
Call the emergency line.
Heat Not Working
This is an emergency only if the outside temperature is 40 degrees or below. Call the emergency line.
Air Conditioning Not Working
This is an emergency only if the outside temperature is 80 degrees or higher. Call the emergency line.
No Electricity
If your unit has no power – FIRST check to see if any breakers have been tripped. If no breakers are tripped, please call Ameren Missouri at 1-800-552-7583 to make sure the outage is not an area wide problem. If the problem is area wide, maintenance will not be able to solve the problem. If there are no power outages in your area and no breakers have been tripped, call the emergency line.
Lost or Stolen Keys
Call the emergency line – the resident will be charged $150 to have the door unlocked. A complete lock change is charged to the tenant based on time and material.
Damaged or Non-Working Locks
Call the emergency line (the resident may be charged time and material for this repair).
Natural Gas Odor
Leave the building FIRST then call Spire at 1-800-887-4173. Call the emergency line.
Plumbing Issues
For clogged toilets (if the water is overflowing onto the floor) – FIRST turn the water valve behind the toilet to OFF. Then call the emergency line. If you experience no water service FIRST call the water company for water main breaks in the area. If there is a major water pipe leakage, call the emergency line.
How Do I Contact Emergency Maintenance?
If you have a true emergency (see above) during office hours (M-F 9:00am – 4:00pm) please call 314-631-3306 and and select option 2 to speak with the maintenance coordinator. If the emergency occurs after hours, please call 314-631-3306 and press 1 for the on-call manager. If you are asked to leave a message please provide the following information.
- Your name, clearly
- Your property address and unit number
- Your telephone number
- Brief description of the problem (a few sentences or phrases)
Our expert maintenance team will determine when someone will be sent out. Deca Property Management reserves the right to enter your unit without notice and without resident present to address any emergency maintenance issues, even those not reported by a resident.
Emergency Number: (314) 631-3306
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