Emergency Property Maintenance Policy

In order for our maintenance department to provide excellent customer service it is important that our residents know the difference between a true emergency (a problem that requires immediate attention) and something that can wait until the next business day. The guide below should help.

The Deca maintenance team is available 24/7 for true emergencies.

Fire

Leave the building FIRST, and then call 911. Only then you should call the emergency line.

Burglary

Call 911 FIRST, then call the emergency line.

Flood

Call the emergency line.

Heat Not Working

This is an emergency only if the outside temperature is 40 degrees or below. Call the emergency line.

Air Conditioning Not Working

This is an emergency only if the outside temperature is 80 degrees or higher. Call the emergency line.

No Electricity

If your unit has no power – FIRST check to see if any breakers have been tripped. If no breakers are tripped, please call Ameren Missouri at 1-800-552-7583 to make sure the outage is not an area wide problem. If the problem is area wide, maintenance will not be able to solve the problem. If there are no power outages in your area and no breakers have been tripped, call the emergency line.

Lost or Stolen Keys

Call the emergency line – the resident will be charged $150 to have the door unlocked. A complete lock change is charged to the tenant based on time and material.

Damaged or Non Working Locks

Call the emergency line (the resident may be charged time and material for this repair).

Natural Gas Odor

Leave the building FIRST then call Spire at 1-800-887-4173. Call the emergency line.

Plumbing Issues

For clogged toilets (if the water is overflowing onto the floor) – FIRST turn the water valve behind the toilet to OFF. Then call the emergency line. If you experience no water service FIRST call the water company for water main breaks in the area. If there is a major water pipe leakage, call the emergency line.

How Do I Contact Emergency Maintenance?

If you have a true emergency (see above) during office hours (M-F 8:30am – 4:30pm) please call 314-631-3306 and and select option 2 to speak with the maintenance coordinator. If the emergency occurs after hours, please call 314-631-3306 and press 1 for the on-call manager. If you are asked to leave a message please provide the following information.

  • Your name clearly
  • Your property address and unit number
  • Your telephone number
  • Brief description of the problem (a few sentences or phrases)

Our expert maintenance team will determine when someone will be sent out. Deca Property Management reserves the right to enter your unit without notice and without resident present to address any emergency maintenance issues, even those not reported by a resident.

Emergency Number: (314) 631-3306

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What People Are Saying About Us

4.8/5
4.8 /5
460 Reviews

Survey
5.0/5
Jan 13, 2022
Deca Property Management, LLC
Your responsiveness has always been appreciated!
Google
4.0/5
Jan 13, 2022
Google Deca Property Management, LLC
You will not qualify for a viewing if you have poor credit and you r a felon
Survey
5.0/5
Jan 11, 2022
Deca Property Management, LLC
Awesome experience, very nice team & answered all of my questions
Survey
5.0/5
Jan 10, 2022
Deca Property Management, LLC
Moved fast to get my furnace repaired.
Survey
5.0/5
Jan 10, 2022
Deca Property Management, LLC
Well done
Survey
5.0/5
Jan 10, 2022
Deca Property Management, LLC
It was a very smooth move in. Very happy about my unit/ rental!
Google
5.0/5
Jan 10, 2022
Google Deca Property Management, LLC
The rep that showed me the Apt., was very respectful, kind, and answered my questions thoroughly. The property manager was very professional, and we'll spoken, when I filled out my application. I hope I am approved, and look forward to moving into the Apt.
Google
5.0/5
Dec 28, 2021
Google Deca Property Management, LLC
I’ve rented with Deca for about 6yrs and my maintenance service has been 99% great. I’m disabled and they’ve installed storage, pics, mirrors and bathroom safety bars,etc. Jim Young is a great manager and nice to me. My overall rental experience with Deca is great and I look forward to our rental future. This Deca property is well maintained, quite, clean and safe. I must be fair in my review of my history renting with Deca. This is a repost of a 1-Star Review that Goggle Reviews Removed after i posted a Separate 5-Star Review of great work that Deca did installing Grab Safety Bars in the restroom on 3/17/21. Deca told me water leaks are paramount and would be handled as such. i had an emergency kitchen water leak under the sink one weekend and was told to put a bucket under it. As a disabled person i had No Use of my kitchen in the middle of a red-hot 3rd strike pandemic. I ate out that weekend to keep safe. the leak was eventually fixed but was not taken as the Paramount Emergency water leak it was.
Survey
5.0/5
Dec 17, 2021
Deca Property Management, LLC
The repairmen who came out were polite and professional. They explained what needed to be done and promptly made the repairs.
Survey
5.0/5
Dec 17, 2021
Deca Property Management, LLC
everything we have asked to be addressed was done very fast, and we are very happy with your cooperation.
Survey
5.0/5
Dec 17, 2021
Deca Property Management, LLC
You guys are wonderful.you make things easy and are so polite I enjoy being with Decca I'll recommend you to anyone
Survey
4.0/5
Dec 17, 2021
Deca Property Management, LLC
I appreciate the fact that I got a new refrigerator but I don't appreciate the timing that it took me and my kids had to do without a refrigerator for a whole week. Because it cost me a little over $100 to feed five people three times a day for a week that I didn't have. Plus the fact that i had to replace another $500 worth of food but I think a week was really too long to wait and I think it could have been handled a little quicker than that
Google
5.0/5
Dec 17, 2021
Google Deca Property Management, LLC
Very detailed gentleman that showed the place well spoken and kind. Very rare
Survey
5.0/5
Dec 12, 2021
Deca Property Management, LLC
I like renting homes from Deca property.
Google
5.0/5
Dec 12, 2021
Google Deca Property Management, LLC
Very kind Professional company
Survey
5.0/5
Dec 9, 2021
Deca Property Management, LLC
My move in went smoothly. I appreciate the direct lines of communication with everyone at Deca.
Survey
4.0/5
Dec 9, 2021
Deca Property Management, LLC
The application process was wonder as the team assisted with getting the needed information and kept me updated on the process. I really appreciated the help given.
Google
5.0/5
Dec 7, 2021
Google Deca Property Management, LLC
Thank You for the Best Ever maintenance person Jeff a man who does the job Right the first time
Survey
4.0/5
Nov 18, 2021
Deca Property Management, LLC
No issues so far, request answered in a timely manner. All service people that have come over have been very professional and quick with getting the request completed.
Google
5.0/5
Nov 18, 2021
Google Deca Property Management, LLC
Excellent communication, very professional
Survey
5.0/5
Nov 14, 2021
Deca Property Management, LLC
N/A
Survey
4.0/5
Nov 13, 2021
Deca Property Management, LLC
I recently had a homeless man removed by police. He was in the building under the stairs right outside my door. Have you considered making the front and back door secured by lock and key?
Survey
4.0/5
Nov 13, 2021
Deca Property Management, LLC
work done fast, but worker did not replace part, but did what I would call a bandaid.
Survey
5.0/5
Nov 13, 2021
Deca Property Management, LLC
My water heater was out and it was repaired immediately. Thank you!
Google
5.0/5
Nov 13, 2021
Google Deca Property Management, LLC
Nice and warm people
Survey
5.0/5
Nov 10, 2021
Deca Property Management, LLC
Great job
Survey
5.0/5
Nov 10, 2021
Deca Property Management, LLC
Deca Properties is great. My concerns are with the owner of the property. I have been here I think 4 yrs now and still walls not fixed, entryway never painted now I'm dealing with mice because new neighbor Katherine downstairs leaves bird seeds on her porch to feed them. My friend came over put steel wool and sprayed everything. So can't say anything negative about DECA. they are always understanding and patience especially during COVID-19 but owners not so good. So my rating is only for Deca.
Survey
5.0/5
Nov 10, 2021
Deca Property Management, LLC
Everything went great Michelle was awesome thank you
Google
5.0/5
Nov 4, 2021
Google Deca Property Management, LLC
I love deca hope hope i can always b a renters of deca propertys very loyal and dependable love yall
Google
5.0/5
Oct 21, 2021
Google Deca Property Management, LLC
Deca has been managing my portfolio for several years now and I am very happy with their service. They have a very high response time and sense of urgency. I highly recommend them.
Survey
5.0/5
Oct 15, 2021
Deca Property Management, LLC
Deca has been great they return your calls staff has been very nice and hands on
Survey
5.0/5
Oct 15, 2021
Deca Property Management, LLC
My family and I enjoy renting from Deca Realty . The staff is wonderful to work with and always offering ways to help tenants budget and get ahead. Deca is more than just a realty company but extended family which we appreciate.
Google
5.0/5
Oct 14, 2021
Google Deca Property Management, LLC
DECA has been great to work with. They are organized and professional. The whole staff is friendly and happy to help you. Top notch organization.
Survey
4.0/5
Oct 12, 2021
Deca Property Management, LLC
The tech had to come 4 times to fix the thermostat and furnace but at the end he did a great work!
Survey
5.0/5
Oct 12, 2021
Deca Property Management, LLC
Deca is a really great management company. They are very efficient and professional
Google
5.0/5
Oct 12, 2021
Google Deca Property Management, LLC
Deca is a pleasure to work with. Very thorough, online friendly and keeps me informed about my properties. They have a team that works with me covering everything I need in a management company. You can be as hands on or hands off as you want. Personally I'm hands off and feel very comfortable with their services. Highly recommend them.
Survey
4.0/5
Oct 11, 2021
Deca Property Management, LLC
They are very helpful. The landlord is not cooperative.
Survey
5.0/5
Oct 11, 2021
Deca Property Management, LLC
I give deca and maintenance 100% very reliable
Google
5.0/5
Oct 7, 2021
Google Deca Property Management, LLC
The experience was great Michelle is awesome very professional thank you.
Google
5.0/5
Sep 29, 2021
Google Deca Property Management, LLC
I’m a current tenant for a Deca property and have been so impressed with their property management. The team is very responsive, detail oriented, and helpful. There online portal is also very easy to navigate - making payments and maintenance requests very simple.
Survey
5.0/5
Sep 17, 2021
Deca Property Management, LLC
You all are awesome, you respond quickly and everyone is courteous.
Survey
5.0/5
Sep 17, 2021
Deca Property Management, LLC
A very nice property management company
Survey
5.0/5
Sep 16, 2021
Deca Property Management, LLC
We have rented going on three years from Deca. We are extremely happy and they have quickly taken care of any Maintence issues that have came up! I would recommend them to anyone
Survey
5.0/5
Sep 16, 2021
Deca Property Management, LLC
We love our new home
Survey
5.0/5
Sep 16, 2021
Deca Property Management, LLC
Deca has really been good to me, understanding when renters get in a bind and willing to work with through any situation, i always refer families to them. There GREAT❤❤❤❤❤always there when you need them❤❤❤❤❤
Google
5.0/5
Sep 15, 2021
Google Deca Property Management, LLC
Love these Guy
Survey
5.0/5
Sep 7, 2021
Deca Property Management, LLC
You’re always available and respond in a timely manner.
Survey
5.0/5
Sep 7, 2021
Deca Property Management, LLC
Efficient, thorough and
Google
4.0/5
Sep 6, 2021
Google Deca Property Management, LLC
So far I have a wonderful experience. I felted very welcome and respected.
Google
5.0/5
Aug 28, 2021
Google Deca Property Management, LLC
Very professional and respectful and responded very quickly

Want to Learn More?

If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us. 

If you are a future resident looking for a rental property, send us a message and we will help you find your dream home! 

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ABOUT US

Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family owned company saw a niche in the market and set out to be a different kind of company, one that put the needs of its owners and residents first.

OUR LOCATION

9630 Gravois Rd.
St. Louis, MO 63123

Hours of Operations:

8:30 - 4:30 M-F
(Holiday hours vary)

Serving All of St. Louis, St. Louis County and surrounding areas.

 

CONTACT US

(314) 631-3306
deca@decapm.com

Maintenance Emergency:
(314)-631-3306
Schedule a showing 24/7:
(314)-310-0323

CONNECT WITH US