Answers to All Your Rental Property Management Questions

Get your questions answered. 

We’re sharing information on some of the questions we hear most frequently from our owners. If there’s something you need to know that you can’t find here, don’t hesitate to contact us.

Q: What is your management fee?

A: Fees are determined based on a number of factors. One of the members of our business development team can assist you. See here for what is included in your management fee.

Q: Do you require an expense reserve?

A: Owner agrees to retain a negotiated amount of reserve listed in the management agreement. 

Q: When are owner distributions made?

A: Funds in excess of the reserve amount are disbursed on the last business day of the month.

Q: Do you pay bills?

A: Deca will pay any and all bills related to a property, including mortgages, insurance, taxes, and utilities. Adequate funds are required prior to payment.

Q: Do you require me to list Deca as an additional insured?

A: Deca requires that all owners carry adequate insurance on their properties (including a general liability policy) and list Deca as an additional insured. If Deca is not listed as an additional insured on the owner’s policy, each portfolio will be charged $10 per month – Additional Insured Details

Q: How do you communicate with owners?

A: Deca believes communication is the key to successful property management. Communication should be timely, and an owner should never be surprised by activity at their property. Multiple communication methods are used, including:

    1. Face-to-face meetings
    2. Phone conversations
    3. Owner portal conversations
    4. Email
    5. Text

Q: What is a Jetty Bond?

A: Jetty is a financial services company that partners with property managers and property owners (representing more than one million units) to offer a security deposit replacement product called Jetty Bond. – See Here For More Information.

Q: What’s your rental collection process?

A: Rents received by the 5th of the month in Deca’s office are not considered late, unless otherwise outlined or stated in the resident’s specific rental agreement. Deca’s rent collection department calls throughout each month on past due balances and also generates automated calls which provide a message about the residents’ balance owed. In addition, Deca sends written notices including a first notice, second notice and a 3-day final notice.

Q: How much does it cost to file an eviction?

A: $400-$500

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What People Are Saying About Us

4.8/5
4.8 /5
399 Reviews

Survey
5.0/5
Jul 22, 2021
Deca Property Management, LLC
We've had a few different requests recently and everyone has been professional and timely.
Survey
4.0/5
Jul 22, 2021
Deca Property Management, LLC
Been here since 2008.
Survey
5.0/5
Jul 21, 2021
Deca Property Management, LLC
Jenny was amazing and very efficient!
Survey
5.0/5
Jul 15, 2021
Deca Property Management, LLC
Deca has been managing my properties for months now. During the duration because of consistent communication and transparency the job they have been performing, thus far is phenomenal.
Google
5.0/5
Jul 8, 2021
Google Deca Property Management, LLC
I’ve rented with Deca for about 6yrs and my maintenance service has been 99% great. I’m disabled and they’ve installed storage, pics, mirrors and bathroom safety bars,etc. Jim Young is a great manager and nice to me. My overall rental experience with Deca is great and I look forward to our rental future. This Deca property is well maintained, quite, clean and safe. I must be fair in my review of my history renting with Deca. This is a repost of a 1-Star Review that Goggle Reviews Removed after i posted a Separate 5-Star Review of great work that Deca did installing Grab Safety Bars in the restroom on 3/17/21. Deca told me water leaks are paramount and would be handled as such. i had an emergency kitchen water leak under the sink one weekend and was told to put a bucket under it. As a disabled person i had No Use of my kitchen in the middle of a red-hot 3rd strike pandemic. I ate out that weekend to keep safe. the leak was eventually fixed but was taken as the Paramount Emergency water leak it was.

Want to Learn More?

If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us. 

If you are a future resident looking for a rental property, send us a message and we will help you find your dream home! 

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ABOUT US

Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family owned company saw a niche in the market and set out to be a different kind of company, one that put the needs of its owners and residents first.

OUR LOCATION

9630 Gravois Rd.
St. Louis, MO 63123

Hours of Operations:

8:30 - 4:30 M-F
(Holiday hours vary)

Serving All of St. Louis, St. Louis County and surrounding areas.

 

CONTACT US

(314) 631-3306
deca@decapm.com

Maintenance Emergency:
(314)-631-3306
Schedule a showing 24/7:
(314)-310-0323

CONNECT WITH US