Answers to All Your Rental Property Management Questions

Get your questions answered. 

We’re sharing information on some of the questions we hear most frequently from our owners. If there’s something you need to know that you can’t find here, don’t hesitate to contact us.

Q: What is your management fee?

A: Fees are determined based on a number of factors. One of the members of our business development team can assist you. See here for what is included in your management fee.

Q: Do you require an expense reserve?

A: Owner agrees to retain a negotiated amount of reserve listed in the management agreement. 

Q: When are owner distributions made?

A: Funds in excess of the reserve amount are disbursed on the last business day of the month.

Q: Do you pay bills?

A: Deca will pay any and all bills related to a property, including mortgages, insurance, taxes, and utilities. Adequate funds are required prior to payment.

Q: Do you require me to list Deca as an additional insured?

A: Deca requires that all owners carry adequate insurance on their properties (including a general liability policy) and list Deca as an additional insured. If Deca is not listed as an additional insured on the owner’s policy, each portfolio will be charged $10 per month – Additional Insured Details

Q: How do you communicate with owners?

A: Deca believes communication is the key to successful property management. Communication should be timely, and an owner should never be surprised by activity at their property. Multiple communication methods are used, including:

    1. Face-to-face meetings
    2. Phone conversations
    3. Owner portal conversations
    4. Email
    5. Text

Q: What is a Jetty Bond?

A: Jetty is a financial services company that partners with property managers and property owners (representing more than one million units) to offer a security deposit replacement product called Jetty Bond. – See Here For More Information.

Q: What’s your rental collection process?

A: Rents received by the 5th of the month in Deca’s office are not considered late, unless otherwise outlined or stated in the resident’s specific rental agreement. Deca’s rent collection department calls throughout each month on past due balances and also generates automated calls which provide a message about the residents’ balance owed. In addition, Deca sends written notices including a first notice, second notice and a 3-day final notice.

Q: How much does it cost to file an eviction?

A: $400-$500

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What People Are Saying About Us

4.8 /5
352 Reviews

Jan 13, 2021
Deca Property Management, LLC
I like to think Jenny Koeln for helping to rent a home.She a good Property Manager Assistant and i would recommend her to my friend.
Jan 12, 2021
Deca Property Management, LLC
I love deca I've always haf great experience with them i will recommend deca always thanks deca for making me a happy tenant
Jan 12, 2021
Deca Property Management, LLC
I love Deca Realty Company they are very nice and friendly and helpful Company to buy or rent a home from
Jan 10, 2021
Deca Property Management, LLC
Communication has been easy to manage and all responses have been prompt. We really appreciate it!
Jan 9, 2021
Google Deca Property Management, LLC
Deca is a great management company, everyone was professional, courteous, helpful and responded to everything quickly. My previous company left me a little salty so I was skeptical about dealing with a new management company. They have totally put the customer and went above and beyond helping me.

Want to Learn More?

If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us. 

If you are a future resident looking for a rental property, send us a message and we will help you find your dream home! 

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Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family owned company saw a niche in the market and set out to be a different kind of company, one that put the needs of its owners and residents first.


9630 Gravois Rd.
St. Louis, MO 63123

Hours of Operations:

8:30 - 4:30 M-F
(Holiday hours vary)

Serving All of St. Louis, St. Louis County and surrounding areas.



(314) 631-3306

Maintenance Emergency:
Schedule a showing 24/7: