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8930 Gravois Rd.

St. Louis MO 63123

Monday to Friday

9:00AM - 4:00PM

Answers to All Your Rental Property Management Questions

Get your questions answered. 

We’re sharing information on some of the questions we hear most frequently from our owners. If there’s something you need to know that you can’t find here, don’t hesitate to contact us.

Q: What is your management fee?

A: Fees are determined based on a number of factors. One of the members of our business development team can assist you. See here for what is included in your management fee.

Q: Do you require an expense reserve?

A: Owner agrees to retain a negotiated amount of reserve listed in the management agreement. 

Q: When are owner distributions made?

A: Funds in excess of the reserve amount are disbursed on the last business day of the month.

Q: Do you pay bills?

A: Deca will pay any and all bills related to a property, including mortgages, insurance, taxes, and utilities. Adequate funds are required prior to payment.

Q: Do you require me to list Deca as an additional insured?

A: Owner will name Deca Property Management, LLC as additional insured and maintain coverage for the term of the agreement. Management services will not begin until certificate is received by Deca – Additional Insured Details

Q: How do you communicate with owners?

A: Deca believes communication is the key to successful property management. Communication should be timely, and an owner should never be surprised by activity at their property. Multiple communication methods are used, including:

    1. Face-to-face meetings
    2. Phone conversations
    3. Owner portal conversations
    4. Email
    5. Text

Q: What is a Jetty Bond?

A: Jetty is a financial services company that partners with property managers and property owners (representing more than one million units) to offer a security deposit replacement product called Jetty Bond. – See Here For More Information.

Q: What’s your rental collection process?

A: Rents received by the 5th of the month in Deca’s office are not considered late, unless otherwise outlined or stated in the resident’s specific rental agreement. Deca’s rent collection department calls throughout each month on past due balances and also generates automated calls which provide a message about the residents’ balance owed. In addition, Deca sends written notices including a first notice, second notice and a 3-day final notice.

Q: How much does it cost to file an eviction?

A: $400-$500

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What People Are Saying About Us

Google
5.0/5
Jul 18, 2024
Google - Deca Property Management, LLC
I recently viewed a property listed on their website. Aside from the property being in great shape Jasmine was very professional and answered all of my questions regarding the home and the application process. I'm looking forward to doing business with them in the future!
Google
5.0/5
Jul 16, 2024
Google - Deca Property Management, LLC
Walter with Deca maintenance is such a friendly guy. He came out 1 day after we moved in and addressed our concerns. I look forward to working with him.
Google
5.0/5
Jul 15, 2024
Google - Deca Property Management, LLC
Walter from Aced Maintenance helped replace and fix multiple things in my home. He replaced the garbage disposal, fixed my doorbell, and replaced my ceiling fan. He answered all the questions I had about what was being fixed and replaced. And answered additional questions I had about other things in the home. He communicated with the property management about any additional work that needed to be done. Also provided me with information about everything he fixed. I really appreciated the work he did and his communication.
Google
5.0/5
Jul 15, 2024
Google - Deca Property Management, LLC
My A/C went out and Walter brought 2 portable units out until my HVAC gets replaced. Walter is wonderful!! He cares about your needs. He’s terrific to talk to and he’s a dog lover! I can’t say enough good things about him!!
Google
5.0/5
Jul 14, 2024
Google - Deca Property Management, LLC
Just had a showing with Tasha Robinson today. She gave a courtesy call to make sure I was still coming which I appreciated. She answered all of my questions about not only the unit I was seeing today but another unit I was interested in and I was able to see that 2nd unit as well today! I highly recommend her for the showings of the apartments with Deca Property Mgmt.
Google
5.0/5
Jul 9, 2024
Google - Deca Property Management, LLC
I dealt with Stacey going forward with the process she was awesome wasn’t a question I asked that she couldn’t answer Deca is an amazing agency and would refer them to everyone that’s looking for a place they rock and my place does as well
Google
5.0/5
Jul 6, 2024
Google - Deca Property Management, LLC
The staff are really helpful and informative.
Google
5.0/5
Jul 3, 2024
Google - Deca Property Management, LLC
Marcelo Simon did an excellent job putting my window screens in today. I accidentally missed one window and had to call him back and he came right away with no problems.
Google
5.0/5
Jul 2, 2024
Google - Deca Property Management, LLC
Jasmine Newton did an amazing job showing me this house. I'm most like going to apply tonight for it. Great customer service and very personable.
Google
5.0/5
Jun 27, 2024
Google - Deca Property Management, LLC
Great customer service I called the office everyone was helpful thank you Mary for accommodating my schedule after hours to allow me to see the house. Very nice home I will apply today
Google
5.0/5
Jun 20, 2024
Google - Deca Property Management, LLC
Walter did an exceptional job.
Google
5.0/5
Jun 16, 2024
Google - Deca Property Management, LLC
My tour went well,I look forward to renting home .
Google
5.0/5
Jun 16, 2024
Google - Deca Property Management, LLC
Very professional and friendly
Google
5.0/5
Jun 14, 2024
Google - Deca Property Management, LLC
Current tenant, the property is nice and in a great neighborhood. Most of the maintenance issues are handled quickly, the Aced team is professional and courteous. Walter came out to review an issue and helped answer our questions. He followed up and genuinely cares about the work. We appreciate the support of the Deca and Aced team.
Google
5.0/5
Jun 14, 2024
Google - Deca Property Management, LLC
Everything was great!!! They informed me on all I wanted to know. Awesome job!!!!
Google
5.0/5
Jun 10, 2024
Google - Deca Property Management, LLC
Tasha was awesome! Very knowledgeable, kind, and great attitude!
Google
5.0/5
Jun 9, 2024
Google - Deca Property Management, LLC
Tasha showed up to show a property on Hallwood. I applaud and appreciate her for taking safety measures to protect all of us. She showed us another unit which wonderful. Tasha is a great real estate agent.
Google
5.0/5
Jun 8, 2024
Google - Deca Property Management, LLC
I Went To Visit A Property Met With Tasha Who Is Very Pleasant Explained Everything & Also I Thanked Her Cause I Was Running A Few Mins Behind & She Waited Without Hesitation Also Want To Thank Kelcey Making Sure I Got Everything J Needed In To Move Further On The Application Process Thanks Again Ladies.
Google
5.0/5
Jun 8, 2024
Google - Deca Property Management, LLC
Thank you Tasha for taking the time out to show me the property today. Very responsive and punctual. Knowledgeable about the property and answer all of my questions. Made everything go smooth.
Google
5.0/5
May 27, 2024
Google - Deca Property Management, LLC
Trying to find a place to rent I came across Deca Properties. They were helpful and made sure I viewed several choices of houses before making a decision to pick one. So far I am very happy with the company and my experience.
Google
5.0/5
May 21, 2024
Google - Deca Property Management, LLC
On January 3, 2024, Dillion assessed my leaking toilet. This had been worked on before by Angela and Chad back in May 2023. Dillion determined that the installer hired by Seller of this condo that I purchased had improperly installed the toilet and ceramic tile floor. The flange was too low and the new floor was incorrectly built around it. Dillon installed a spacer and replaced the wax ring with a plastic ring. All throughout the process, Dillion took the time to explain to me in detail what he discovered and what he was doing to make the repairs. He is very personable and knowledgeable. Another thing I appreciated was that he called when he was on the way with an ETA.
Google
5.0/5
Apr 29, 2024
Google - Deca Property Management, LLC
I've been searching for about 3 months for the right place at the right price. I found several that met my needs. Cliff one the agent has been so helpful in showing some of the properties. Thank You!
Google
5.0/5
Apr 27, 2024
Google - Deca Property Management, LLC
I have been renting with Deca for 3-4 years. I would like to change apartments but I have not had any issues. I saw a place with Tasha today that I love and I hope it stays available for me.
Google
5.0/5
Apr 23, 2024
Google - Deca Property Management, LLC
Tasha Robinson was excellent so sweet and really knows her stuff. Would love to work with her again. Might I add Terry Johnson is an absolute delight he was so kind and amazing. An absolute gem.
Google
5.0/5
Apr 22, 2024
Google - Deca Property Management, LLC
As a property owner I appreciate the management provided by Deca, we should have been using their services years before! They were also very helpful in selling another property in the past. I highly recommend their services.
Google
5.0/5
Apr 22, 2024
Google - Deca Property Management, LLC
Good company. Professional and communication with them has been great. A lady named TASHA showed us a home and she was great. She was friendly and helpful. 5 Stars to her. Also a gentleman named JOHN showed us 2 properties and he was fantastic. He was very knowledgeable about the properties he showed us, and he did it all with a smile. He even gave us some extra insight into one of the properties that helped with our decision. 5 stars for him to.
Google
5.0/5
Apr 22, 2024
Google - Deca Property Management, LLC
Walter was great! Very professional and quick!
Google
5.0/5
Apr 21, 2024
Google - Deca Property Management, LLC
Went to go see to go see a Deca Realty property today and it look just like the pictures that was shown on their website. The realtor Tasha was so amazing and very professional. She answered all of our questions. I would recommend anyone to do business with them.
Google
5.0/5
Apr 21, 2024
Google - Deca Property Management, LLC
Tasha was really helpful & sweet! Thanks for the helpful tips Tasha! I will stay checking for new properties!
Google
5.0/5
Apr 20, 2024
Google - Deca Property Management, LLC
I toured a unit with Ms Tasha and she was very welcoming and respectful . I view over 20 properties over the last 4 months and deca property was the first unit I seen that looks exactly like the photos shown online. I feel in love with the unit today
Google
5.0/5
Apr 19, 2024
Google - Deca Property Management, LLC
Walter was an absolute amazing the communication on timeline on when things will be repaired and overall communication was amazing we are extremely grateful for his service
Google
5.0/5
Apr 19, 2024
Google - Deca Property Management, LLC
Walter is the best maintenance man! Called upon arrival and keep me updated with the job as I was at work and not able to be there when he helped fixed our storm door. He made the experience very personable and he makes sure to take care of his DECA people!
Google
5.0/5
Apr 15, 2024
Google - Deca Property Management, LLC
We rent a property from them and it's been great. Nice homes, responsive staff and great maintenance team. We just had Marcelo come by and he fixed everything that needed to be done and even some stuff we had forgotten to mention till he was there! Very impressed!
Google
5.0/5
Apr 7, 2024
Google - Deca Property Management, LLC
It has been a pleasure working with Deca to find a rental! I found a property online, scheduled a viewing and completed application the same day with no issues! Application process was fairly easy online. The reps in the office were very helpful and attentive to my needs, received prompt responses to any questions/ concerns I expressed. I also would like to give a special shout-out to Michelle Stallzer, she was very thorough and patient with me through the process.. I will be recommending Deca to my friends , and familly for sure!!!
Google
5.0/5
Apr 2, 2024
Google - Deca Property Management, LLC
The person that showed me the property I was interested in was Tasha she was very professional and knowledgeable of the area and the property.
Google
5.0/5
Apr 1, 2024
Google - Deca Property Management, LLC
Tasha R. Is very professional and knowledgeable! I would say she’s one of the best that I have dealt with in my rental Search
Google
5.0/5
Mar 28, 2024
Google - Deca Property Management, LLC
I love this rental company. They are great. I highly recommend this company for all of your rental needs.
Google
5.0/5
Mar 26, 2024
Google - Deca Property Management, LLC
I have had a great rental experience with Deca so far. They definitely work with you on rental payments so long as you keep your word and promise to pay. They send us air filters by mail which is so convenient. Management is very attentive and responsive. I have not experienced anything negative at all with this company! I would definitely recommend them to my friends and family.
Google
5.0/5
Mar 26, 2024
Google - Deca Property Management, LLC
Marcelo Simon Deca Property Management maintenance service was great, knowledgeable and professional.
Google
5.0/5
Mar 26, 2024
Google - Deca Property Management, LLC
Overall a very good management company. We opened a ticket to address an issue with our outdoor motion lights. Marcelo called, came out, replaced two separate lights including upgrading the fixtures themselves. We couldn't be happier with the whole experience.
Google
5.0/5
Mar 26, 2024
Google - Deca Property Management, LLC
Marcelo was very fast and professional, he made sure that our doorknob worked right after he finished it, keep up the amazing work.
Google
5.0/5
Mar 25, 2024
Google - Deca Property Management, LLC
I recently put a few maintenance work orders in and I pleased with how effective the response was to have those orders complete. I had a visit with Walter for a maintenance work order and he notified me with his ETA he came promptly, he was very informative, and helpful. Thank you Walter for your service!
Google
5.0/5
Mar 25, 2024
Google - Deca Property Management, LLC
Marcelo exceeded my expectations in getting the job done! He had to make 2 trips to the hardware store but he persevered and got the right parts to fix my fan. He did a great job!
Google
5.0/5
Mar 22, 2024
Google - Deca Property Management, LLC
O My Goodness Walter Is The Man!!!!!! Great Customer Service Answered All My Question And Made Sure Everything Done With No Problems! Keep Up The Good Work Walter And Thank You Again!
Google
5.0/5
Mar 22, 2024
Google - Deca Property Management, LLC
Walter is great I would request him anytime he got the job done and gave me good advice. Thanks, Walter.
Google
5.0/5
Mar 20, 2024
Google - Deca Property Management, LLC
Maintenance is very clean and professional
Google
5.0/5
Mar 19, 2024
Google - Deca Property Management, LLC
I met with Steve Young, DECA’s Property Management CEO pertaining to an internship for one of my students. He was very pleasant (as well as his team) personable, and willing to assist in whatever way he could to help with our young people looking for professional opportunities and mentorship. I was very impressed with the feel of the organization. As soon as I walked in, it was a “mom and pop” shop feel and could tell that they really cared about their clients, and youth wanting to learn job readiness skills. Thank you Steve, Megan, and Chris for meeting with me and being open to instill work ethic into our young people.
Google
5.0/5
Mar 19, 2024
Google - Deca Property Management, LLC
Walter was awesome! He explained everything to me about my issues he resolved. His energy was great! Please send him to all my service requests in the future please⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Google
5.0/5
Mar 19, 2024
Google - Deca Property Management, LLC
As a very passive owner I am very pleased how Deca has handled any issues and the regular notifications of repair requests are very informative.
Google
5.0/5
Mar 18, 2024
Google - Deca Property Management, LLC
Walter did amazing job with the work that needed to be done in my home. He knew exactly what do, what he needed to get the job done, and worked in an efficient manner😊 I would love for Walter to come back whenever I have a maintenance issue! Thanks again😊

Want to Learn More?

If you are an owner and you are interested in learning more about how Deca Property Management can help you, contact us today! The team is happy to talk to you about what it is like to partner with us. 

If you are a future resident looking for a rental property, send us a message and we will help you find your dream home! 

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ABOUT US

Deca Property Management was established in 1990 with the goal of providing high quality property management services in and around the St. Louis area. The family-owned company saw a niche in the market and set out to be a different kind of company, one that puts the needs of its owners and residents first.

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OUR LOCATION

8930 Gravois Road,
St. Louis, MO 63123

Hours of Operations:

9:00 - 4:00 M-F
(Holiday hours vary)

Serving All of St. Louis, St. Louis County and surrounding areas.

 

CONTACT US

(314) 631-3306
deca@decapm.com

Maintenance Emergency:
(314)-631-3306
Schedule a showing 24/7:
(314)-310-0323

CONNECT WITH US